FAQ
What is the ROTOi system?
The ROTOi system is an aluminium window & door system designed based on German engineering principles, tailored for the Asia-Pacific climate and local applications.
What products does Merx Windgo offer?
Merx Windgo offers aluminium windows and door systems, including models such as Patio 130 LS, Patio 130 IW, FN52C, WW150, FN52T, FN52D, Patio 130 SW, etc.
Does Merx Windgo provide custom designs?
Yes — they offer custom design ROTOi doors and windows to match your architectural needs and preferences.
What is the warranty period for your products?
A 10-year hardware functional warranty is provided by ROTO as per their terms & conditions.
Where does Merx Windgo operate / supply products?
They supply across India, with multiple production sites and logistics/distribution centers.
How do I contact Merx Windgo for a quote or consultation?
You can reach them via phone (+91-9619619471) or email (merxwindgo@gmail.com). There’s also a contact form on their website.
What makes Merx Windgo different from other window/door suppliers?
– German engineering & innovation
– Deep expertise in the window & door industry
– System solutions designed for tropical regions
– Strong supply chain, technical support, and quality assurance
What is the warranty period for your products?
A 10-year hardware functional warranty is provided by ROTO as per their terms & conditions.
Do you provide installation services?
Yes, installation services are available. You can contact the team for specific project requirements.
What material is used in your windows & doors?
They use high-grade aluminium systems (ROTOi aluminium components).
Are your systems suitable for India’s climate?
Yes — the designs are engineered keeping in mind tropical climate challenges and regional conditions.
What is the lead time for delivery?
Lead time depends on the project size and specifications.
Can I get a sample or showroom visit?
Yes, you can request sample units or schedule a showroom visit to explore the products.
What kind of maintenance is required?
Regular cleaning, lubrication of hardware, and checking seals are recommended to maintain performance.
What sizes and configurations are available?
Various configurations are available including sliding, folding, and casement windows/doors, with customizable sizes.
Do you supply both residential and commercial projects?
Yes — the product range is suitable for residential homes, commercial buildings, and large-scale projects.